Is Payhof a licensed provider?
Yes, Payhof is an authorised Electronic Money Institution agent working under GlobalNetint, UAB license (Nr. 21)
Is it safe to send money through Payhof?
Of course, your safety is one of our top priorities. We are completely transparent with our customers when it comes to their accounts and transactions; therefore, we will keep you informed about the status of your registered application as well as of your transfers.
What is an IBAN account?
An IBAN account is a service that Payhof additionally provides to their individual and corporate accounts. We offer a designated IBAN for the customers to store and send the funds from. We can provide you with LT (be default) and DE IBANs.
What is a SWIFT transfer?
This payment method is used to transfer the funds internationally using SWIFT international payment network. Hence, using this transfer method, you will be able to perform transactions to countries outside the EU or EEA. The SWIFT transfer might take up to 2-7 business days depending on the destination country.
What is a SEPA transfer?
SEPA or Single Euro Payments Area is a payment method for making cross-border European bank transfers. The aim of SEPA is to make EUR transfers between the nations in the European Union and EEA easier and faster. With GlobalNetInt, the SEPA transfers usually takes no longer than 1-2 business days.
What is EEA and what countries belong to it?
EEA stands for European Economic area and is an international agreement which enables the extension of the European Union's single market to member states of the European Free Trade Association. The members of EEA are EU countries, Iceland, Liechtenstein and Norway.
Do you offer debit cards?
Payhof is planning to release debit cards service soon.
Is my personal data safe with Payhof?
As Payhof is registered under the Data Protection Act, our internal procedures and systems are designed to comply with the data security regulations. Hence, we can assure you that the shared information and documents are completely safe with us.
To read more about our data protection, please check our
Terms of Use and
Privacy Policy.
How to avoid fraud?
Payhof considers your safety one of the top priorities. However, please keep in mind the following steps to ensure the security of your information yourself.
1) Protect your personal information: there might be fraudsters that pretend to be from Payhof, asking for you to verify your personal information via email. Please make sure to double check if the details present on the email are valid and actually belong to us (email address, contacts, what subject on the email is used, who is writing you an email, etc.). Be especially suspicious if someone is asking for information that Payhof already has. If you suspect fraudulent activity from someone using our name, please contact us immediately via info@payhof.com. Please keep in mind that we will never ask for information that could compromise your account.
2) Create a strong password for your account: please consider creating a password that is at least 12-14 characters long and includes a mix numbers, capital/lower-case letters and symbols. Try staying away from obvious dictionary words and combinations of dictionary words. Try using passphrases (a line from a book or a song, for instance) instead of passwords, as they are easier to remember and more difficult to guess.
3) Sign out from public devices: If you're logging into our website in a public place (library, office, friend's house, etc. ) do not forget to logout when you're done.
4) Reporting suspicious activity: If you think that your account has been compromised, please reach out to us immediately via info@payhof.com. If you have given your login information to somebody or use the same password for several accounts, please change it.
What will happen to Payhof after Brexit?
Despite of the outcome of Brexit, as Payhof and it's Principal GlobalNetint is regulated by the Bank of Lithuania, there should not be any interruptions in the service we provide. The funds in your balance (in any currency) will remain safe and easily accessible.
How to open my personal account?
You can open an account if you:
• are at least 18 years old
• are a resident of a supported country (добавить link Risk appetite statement)
• send us Proof of Identity: Passport or a National Photo ID
• send us Proof of Residential Address: Utility bill (phone, gas, electricity, water, internet), Bank Statement or Rental Agreement. Please note that the document must reflect your name and residential address as well as it should not be older than 90 days (for utility bills and bank statements only).
How do I change my password?
Just press the ‘Forgot Password’ button on the log in page put your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lower case and an upper case letters, one digit and one of these special characters: !@#$%^&*_
How do I change my phone number or email?
Please send your inquiry to support@payhof.com from your registered email address and we will do the rest.
My account is suspended. What should I do next?
Most probably, you have entered the credentials of your account or the OTP incorrectly a couple of times. Please sent a message to support@payhof.com from your registered email address and we will unblock the account.
How long does it take to receive the funds?
The transfer completion time depends on the time zones and local banking hours.
• SEPA* payments (within the EU zone) are usually credited within the same or the next business day.
• SWIFT transfers usually are credited within 2-5 business days.
* SEPA is a payment system predominantly for EUR (Euro) transfers.
How long does it take to send funds?
The transfer completion time depends on the time zones and local banking hours.
• SEPA* payments (within the EU zone) are usually received within the same or the next business day.
• Transfers outside of the EU and EEA zone (SWIFT payments) might take up to 2-5 business days to be received by the beneficiary.
* SEPA is a payment system predominantly for euro transfers
In which currencies can I receive bank transfers?
You can initiate SEPA bank transfer loads in EUR currency.
However, if you wish to make bank transfer loads in our additional 21 currencies, please contact us at support@payhof.com. We will send you an additional questionnaire and supported documents, which needs to be filled in order to get access to SWIFT transfers facility. In case your request will be approved, we will provide you with a unique SWIFT number, which later should be used as a payment reference, when initiating SWIFT payments to your Payhof account.
The following currencies can be used for loading your Payhof account via SWIFT bank transfer:
• AED (United Arab Emirates Dirham)
• AUD (Australian Dollar)
• CAD (Canadian Dollar)
• CHF (Swiss Franc)
• CZK (Czech Koruna)
• DKK (Danish Krone)
• GBP (Sterling)
• HKD (Hong Kong Dollar)
• HRK (Croatian Kuna)
• HUF (Hungarian Forint)
• ILS (Isreali New Sheqel)
• JPY (Japanese Yen)
• MXN (Mexican Peso)
• NOK (Norwegian Krona)
• NZD (New Zealand Dollar)
• PLN (Polish Zloty)
• SAR (Saudi Arabian Riyal)
• SEK (Swedish Krona)
• SGD (Singapore Dollar)
• USD (US Dollar)
• ZAR (South African Rand)
What countries I can receive the funds from?
You can receive both SEPA and SWIFT bank transfers, however, countries list and terms may differ depending on which payment method you will choose.
• SWIFT bank transfers can be received from all countries across the globe, unless they are included in our ‘Blocked countries’
• You can receive payments from all SEPA* (Single Euro Payments Area) countries.
Austria, Belgium, Britain, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Norway, Liechtenstein, Iceland, Switzerland andMonaco.
Will I need to provide any additional documents to receive or send my payments?
As all of the transactions are subject to internal review, our compliance team might request additional information to verify such details as the source of funds, relationship and the reason for your transfer.
Are there any hidden charges?
There are no other charges apart from the usual fees shown in the pricing list, which you will also be able to see on the transaction initiation.
Do you allow payments to businesses?
Yes, you can send and receive funds from both, companies and individuals
I want to receive USD or GBP via swift. How does this work?
You can initiate SEPA bank transfer loads in EUR currency.
However, if you wish to make bank transfer loads in our additional 21 currencies, please contact us at support@payhof.com. We will send you an additional questionnaire and supported documents, which needs to be filled in order to get access to SWIFT transfers facility. In case your request will be approved, we will provide you with a unique SWIFT number, which later should be used as a payment reference, when initiating SWIFT payments to your Payhof account.
The following currencies can be used for loading your Payhof account via SWIFT bank transfer:
• AED (United Arab Emirates Dirham)
• AUD (Australian Dollar)
• CAD (Canadian Dollar)
• CHF (Swiss Franc)
• CZK (Czech Koruna)
• DKK (Danish Krone)
• GBP (Sterling)
• HKD (Hong Kong Dollar)
• HRK (Croatian Kuna)
• HUF (Hungarian Forint)
• ILS (Isreali New Sheqel)
• JPY (Japanese Yen)
• MXN (Mexican Peso)
• NOK (Norwegian Krona)
• NZD (New Zealand Dollar)
• PLN (Polish Zloty)
• SAR (Saudi Arabian Riyal)
• SEK (Swedish Krona)
• SGD (Singapore Dollar)
• USD (US Dollar)
• ZAR (South African Rand)
How to open business account?
Press on 'Open Account' on our main webpage and then on 'Company'. It will take you to the registration form where you will be able to put your personal details and documents required. Once you will complete all the necessary steps, our team will verify your details and revert to you as soon as possible.
How long does it take to open an account at Payhof?
There is no exact time frame for a corporate account activation. As soon as we receive your completed Payhof application, our compliance team will review the information and documents provided. The account approval depends on the ability to agree upon the service technicalities and the relevancy of the documents and the information provided.
What documents are needed for account opening?
These are the documents that are needed for a successful corporate account approval:
1. Extract from country register or equivalent document (Certificate of Incumbency or Certificate of Good Standing) not older than 6 months.
2. Articles of Association (can be known as Memorandum, Statutes, Deed of Incorporation or Constitution).
3. General Power of Attorney.
4. The official list of shareholders.
5. Signed group structure chart.
6. Proof of address business activities: Utility bill (electricity, telephone, post-paid mobile phone, gas, water, etc.) not older than 3 months.
7. Signed agreement with the client or partner.
8. Copies of UBO’s/Directors/Authorized signatories valid ID’s or passports.
9. Proof of address of all controlling individuals (Utility Bill of a Bank Statement not older than 3 months).
*Country register document, Articles of Association, General Power of Attorney must be notarized (EU or EEA countries), legalized (in countries outside EU and EEA) or apostilled (countries outside EU and EEA, members of Hague Convention ).
**Please make sure that the documents you provide are officially translated into English.
*** Additional documents can be required
How do I change my password?
Just press the ‘Forgot Password’ button on the log in page put your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lower case and an upper case letters, one digit and one of these special characters: !@#$%^&*_
How do I change my phone number or email?
Please send your inquiry to support@payhof.com from your registered email address and we will do the rest.
What is DE IBAN?
The first two digits are for the country code ("DE" for Germany) followed by a check digit comprising two characters and the national account number BBAN (basic bank account number), which is made up of the eight-digit bank sort code and the ten-digit account number.
Payhof provides a service of DE IBAN obtainment and routing it to the account opened at Payhof. To order this service you have to simply request by writing an email to support@payhof.com.
How long does it take to receive the funds?
The transfer completion time depends on the time zones and local banking hours.
• SEPA* payments (within the EU zone) are usually credited within the same or the next business day.
• SWIFT transfers usually are credited within 2-5 business days.
* SEPA is a payment system predominantly for EUR (Euro) transfers.
How long does it take to send funds?
The transfer completion time depends on the time zones and local banking hours.
• SEPA* payments (within the EU zone) are usually received within the same or the next business day.
• Transfers outside of the EU and EEA zone (SWIFT payments) might take up to 2-5 business days to be received by the beneficiary.
* SEPA is a payment system predominantly for euro transfers
In which currencies can I receive bank transfers?
You can initiate SEPA bank transfer loads in EUR currency.
However, if you wish to make bank transfer loads in our additional 21 currencies, please contact us at support@payhof.com. We will send you an additional questionnaire and supported documents, which needs to be filled in order to get access to SWIFT transfers facility. In case your request will be approved, we will provide you with a unique SWIFT number, which later should be used as a payment reference, when initiating SWIFT payments to your Payhof account.
The following currencies can be used for loading your Payhof account via SWIFT bank transfer:
• AED (United Arab Emirates Dirham)
• AUD (Australian Dollar)
• CAD (Canadian Dollar)
• CHF (Swiss Franc)
• CZK (Czech Koruna)
• DKK (Danish Krone)
• GBP (Sterling)
• HKD (Hong Kong Dollar)
• HRK (Croatian Kuna)
• HUF (Hungarian Forint)
• ILS (Isreali New Sheqel)
• JPY (Japanese Yen)
• MXN (Mexican Peso)
• NOK (Norwegian Krona)
• NZD (New Zealand Dollar)
• PLN (Polish Zloty)
• SAR (Saudi Arabian Riyal)
• SEK (Swedish Krona)
• SGD (Singapore Dollar)
• USD (US Dollar)
• ZAR (South African Rand)
What countries I can receive the funds from?
You can receive both SEPA and SWIFT bank transfers, however, countries list and terms may differ depending on which payment method you will choose.
• SWIFT bank transfers can be received from all countries across the globe, unless they are included in our ‘Blocked countries’
• You can receive payments from all SEPA* (Single Euro Payments Area) countries. Please find a list of SEPA countries
Austria, Belgium, Britain, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Norway, Liechtenstein, Iceland, Switzerland andMonaco
How do we receive and send SWIFT payment?
Once you open a SEPA IBAN account, you instantly obtain access to initiate SWIFT transfers out of your SEPA IBAN account in any other of our additional currencies.
If you want to receive SWIFT bank transfer, please contact us at support@payhof.com. We will send you an additional questionnaire, which needs to be filled in order to get access to SWIFT transfers facility. In case your request will be approved, we will provide you with a unique SWIFT number, which later should be used as a payment reference, when initiating SWIFT payments to your Payhof account.
Will I need to provide any additional documents to receive or send my payments?
As all of the transactions are subject to internal review, our compliance team might request additional information to verify such details as the source of funds, relationship and the reason for your transfer.
Are there any hidden charges?
There are no other charges apart from the usual fees shown in the pricing list, which you will also be able to see on the transaction initiation.
Do you accept C2B payments?
Yes, we accept C2B payments. However, these payments shall be collected to separate account for customers’ funds.
Payhof provides such services for keeping customer money separately from company’s own funds. Customer has to pay for such account separately. Should you have any further questions please contact us support@payhof.com
Do you pay back Application fee?
Application fee is non-refundable, even if an application is rejected.
I want to receive USD or GBP via swift. How does this work?
You can initiate SEPA bank transfer loads in EUR currency.
However, if you wish to make bank transfer loads in our additional 21 currencies, please contact us at support@payhof.com. We will send you an additional questionnaire and supported documents, which needs to be filled in order to get access to SWIFT transfers facility. In case your request will be approved, we will provide you with a unique SWIFT number, which later should be used as a payment reference, when initiating SWIFT payments to your Payhof account.
The following currencies can be used for loading your Payhof account via SWIFT bank transfer:
• AED (United Arab Emirates Dirham)
• AUD (Australian Dollar)
• CAD (Canadian Dollar)
• CHF (Swiss Franc)
• CZK (Czech Koruna)
• DKK (Danish Krone)
• GBP (Sterling)
• HKD (Hong Kong Dollar)
• HRK (Croatian Kuna)
• HUF (Hungarian Forint)
• ILS (Isreali New Sheqel)
• JPY (Japanese Yen)
• MXN (Mexican Peso)
• NOK (Norwegian Krona)
• NZD (New Zealand Dollar)
• PLN (Polish Zloty)
• SAR (Saudi Arabian Riyal)
• SEK (Swedish Krona)
• SGD (Singapore Dollar)
• USD (US Dollar)
• ZAR (South African Rand)
Do you accept account top-ups in currencies different then EUR?
You can initiate SEPA bank transfer loads in EUR currency.
However, if you wish to make bank transfer loads in our additional 21 currencies, please contact us at support@payhof.com. We will send you an additional questionnaire and supported documents, which needs to be filled in order to get access to SWIFT transfers facility. In case your request will be approved, we will provide you with a unique SWIFT number, which later should be used as a payment reference, when initiating SWIFT payments to your Payhof account.
The following currencies can be used for loading your Payhof account via SWIFT bank transfer:
• AED (United Arab Emirates Dirham)
• AUD (Australian Dollar)
• CAD (Canadian Dollar)
• CHF (Swiss Franc)
• CZK (Czech Koruna)
• DKK (Danish Krone)
• GBP (Sterling)
• HKD (Hong Kong Dollar)
• HRK (Croatian Kuna)
• HUF (Hungarian Forint)
• ILS (Isreali New Sheqel)
• JPY (Japanese Yen)
• MXN (Mexican Peso)
• NOK (Norwegian Krona)
• NZD (New Zealand Dollar)
• PLN (Polish Zloty)
• SAR (Saudi Arabian Riyal)
• SEK (Swedish Krona)
• SGD (Singapore Dollar)
• USD (US Dollar)
• ZAR (South African Rand)
Do you accept account top-ups in currencies different then EUR?
You can receive both SEPA and SWIFT bank transfers, however, countries list and terms may differ depending on which payment method you will choose.
• SWIFT bank transfers can be received from all countries across the globe, unless they are included in our ‘Blocked countries’
• You can receive payments from all SEPA* (Single Euro Payments Area) countries.
Austria, Belgium, Britain, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Norway, Liechtenstein, Iceland, Switzerland andMonaco.
